4 tips to address digital miscommunication


When interacting virtually, miscommunication can run rampant. So much of our interpersonal interactions as humans are non-verbal. Communicating via Slack or digital chat completely takes that out. Not only do these method take out body language, but also verbal and tonal aspects. Authors of the book No Hard Feelings: The Secret Power of Embracing Emotions at Work, Liz Fosslien and Mollie West Duffy offer important insights in a recent essay on how to avoid digital miscommunications during this rise in virtual collaboration. Here are five of those strategies:

Add Emojis

"Emojis can help us express tone, meaning, and emotional cues," the pair write. A colleague can add a teasing smiley emoji when he says "get those drawings done asap!" in Slack, and the vibe is totally different than if the emoji was absent. However, Fosslien and Duffy recommended getting to know a person before introducing emojis, stating it's better to leave them out in early digital interactions.

Emotionally proof... Sean Joyner via Archinect - News https://bit.ly/3auNj9G

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